Monthly Archives: July 2016

Year One (and a bit) Reflection – William Spiers

Given I’ve been with IBM for over a year now – one year and four months to be exact – I thought it would be the perfect time to do a year one (and a bit) reflection. I hope to give a broader view of my experiences at IBM, rather than focusing on a specific element, as I have in my previous two blogs. There have been many different aspects to my time at IBM, my job role being just one piece of this puzzle, with an abundance of opportunities and experiences outside of this – something I hope is portrayed clearly across this post!

My first role back in 2015: Application Support within a small team on a client site. If you’ve read my previous blogs you’ll know lots about it already, so I won’t go into too much depth again. To summarise, I learnt such a variety of things and it was constantly challenging, but one thing it lacked for me was real depth on any specific topics. This – especially for a first role – was a major benefit, since it gave me a small amount of experience across so many different topics; it provided breadth, but not depth. Consequently, when moving on I wanted to drill down into a more specific area. As such, this was my focus and priority when looking for new roles. The process of finding the right role for me took some time, as it relied upon multiple things all falling into place. However, a month or two after starting the move process, it all began to click…

So, come April I moved onto another account, and into another very different role. This time my job title is Service Management Consultancy (although this is very loose and I’m beginning to feel often doesn’t represent my actual day job accurately!) My primary focus is on the service management tooling, and by this I mean a service desk/help desk tool that’s used to log incidents, changes and problems amongst many, many other things. Within this I am currently working on setting up the various Metrics for the client, such as Service Level Agreements. These are essentially measurements that record how quickly various things are done, from responding to an incident, to calculating the down-time of specific applications for each month. This has already proved to be very challenging, but in turn it’s certainly rewarding when you get it! The role has begun to develop, even at this early stage, and I have now started to build the results of these metrics into an analytics tool, which will mostly be used for reporting purposes, as well as giving live feedback on performance. I’ve found this aspect particularly interesting, as it holds the ability to chop data up in different ways to get genuinely meaningful statistics. I may have studied statistics at A Level – and enjoyed it! – but this work has provided a whole new aspect to the discipline, helping me to appreciate its real-world applicability first hand. Additionally, despite the obvious differences between my roles, I’ve found so many skills have been transferable – be it dealing with the client, or having an understanding of service management in general.

As promised, enough of job roles – I want to cover some other aspects, starting with Foundation courses. When you join IBM as an apprentice, you are housed under Foundation, which essentially gives you more flexibility in terms of learning, and more opportunities to develop yourself. Throughout the 3 years you spend within Foundation as an apprentice, there are many compulsory courses to attend, and although I’ve only attended around half of these so far, I’ve already taken so much away. To date the topics have tended to be relatively general, so everyone can take something away. For example, they’ve involved a lot of learning around how you present yourself, and dealing with client conversations. This is invaluable learning, which you’re guaranteed to use both immediately and throughout a career, regardless of the path you end up following.

This takes me onto the other types of courses and learning I have utilized in my time so far – compulsory foundations courses are just a small slice of what’s available. For me, particularly initially, the online training resources within IBM proved to be very beneficial, as well as flexible. For example in my first 6 months, whenever I got any spare time I would do a short online course, which enabled me to gain an introductory understanding to many different topics. This also helped me to distinguish between what I did and, more importantly, did not find interesting. Alongside this there are an abundance of reading resources available, from services that offer thousands of titles, to IBM published Red Books. Again, these are generally my go-to when I hear something I want to find out more about, and something I’ve used frequently.

In terms of learning, that brings me finally to external courses. You’re probably getting the general gist by now, but again there are (at least in my experience) many opportunities to do courses and certifications from other providers. When joining my current role, I was given the opportunity to travel abroad to take a course on a specific tool we’d be using. This was not only a fantastic experience, but I was able to come away with knowledge on specific areas, which I was then easily able to utilise on a daily basis in my role. Furthermore, I’ve also signed up for a course in ITIL – this is a Service Management certification that’s recognised widely throughout the industry, and not only is it great to have on your CV, but it is also applicable in so many different scenarios.

The final aspect of my time I want to touch on is the giveback opportunities. These are essentially opportunities for you to take some time out of your daily routine to – as the name suggests – give something back. For example, I’ve been involved in multiple outreach style courses, where students from local areas have been invited into IBM locations to spend a day understanding what IBM can offer, and the various different student programs. I think this kind of thing is particularly important, I personally stumbled upon the IBM scheme to a certain extent, and although awareness for this sort of program seems to be growing, any encouragement and education around what they can offer is still hugely valuable. I know I would have snapped up opportunities at college to hear about my wider career options!

William Spiers

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My opinion of the IBM apprenticeship scheme – Richard Cure

It’s time for another reflective yet hopefully informative piece on my opinion of the apprenticeship scheme! There are a multitude of things to consider and talk about for just an “opinion” so I’ll keep it down to the main points I think are most important.

The first thing I would say is the people that make up the scheme have been great – from my project team, to the whole team at IBM UK Foundation to interesting and talented apprentices – they’ve all made it a great place to work at. The network of support we get from Foundation, including the buddy or two you are assigned, is absolutely crucial to help you settle in for the first few months.

The scheme is great for giving apprentices opportunities. I’ve had the opportunity to attend many different events across IBM UK, for example I’ve attended skills workshops, technical networking events and industry days to name a few. Most of these involved some sort of travel which meant I’ve gained important knowledge of the UK’s roads and motorways too!

I’ve had opportunities in my job role to move between various areas on the project and learn about a range of different technologies. I’m not even halfway through the duration of my apprenticeship and I’ve already been asked to lead a team on my project which was unexpected but made me realise how far I have come since I joined.

One thing that attracted me to the scheme before applying was the fact that apprentices are permanent from day 1, unlike other apprenticeships available, meaning you can’t really go wrong (unless you ask to leave yourself or you do something very stupid which causes IBM to question why they should employ you further!) So it’s a career for life if you want it!

Even though we are apprentices we are not treated any differently to employees on the other Foundation schemes like the Graduate and Futures schemes. My project has welcomed me and treated me with respect which as part of IBM’s culture and company values is to be expected and it’s rather humbling that I am trusted with responsibility to deliver real work to real clients on real projects. Of course there is pressure on this and it can be overwhelming sometimes but I would say you only truly grow when you jump into the unknown.

Another good thing about the scheme is that the training IBM provide is excellent. There’s a mandatory training programme for apprentices in which you learn all about IBM, get taught some key models and frameworks for use in everyday business and get to apply it in practice sessions. Throughout these sessions you are getting vital feedback from the trainers, peers and managers and opportunities to do things which you perhaps wouldn’t do in your main role e.g. presenting and selling. I’ve really enjoyed learning these skills from the excellent trainers IBM provide and applying them in a safe environment with some of the other apprentices on the scheme.

Things IBM could improve about the scheme – the onboarding processes could have been better and quicker but now I’m in IBM I understand why. The nature of the work IBM is involved in means that the role needs to be a good fit for the candidate and the candidate also needs to fit the role, so it’s vital that the decision to take on an apprentice works for both parties which can take time. Due to IBM’s size, it is possible that your Foundation Manager will be based elsewhere in the UK from you which means you might find it difficult to be face to face – but this isn’t always necessary and IBM has all the tools and technology available to facilitate communication at any time.

Overall I would say the scheme is a fantastic first step into employment and a scheme which offers many opportunities to shine, progress, grow and learn.

 

Thanks for reading,

Richard Cure

My IBM Apprenticeship Opinion – John Longworth

Thinking back to when I began my time here on the IBM Apprenticeship, I’ve had a lot of amazing encounters and things happen. So I thought, now would be a great time to go back and give you all a small insight into all the good things that go on in an IBM Apprentice’s time.

So probably the best place to start is with the people. You meet so many of them sometimes it’s hard to keep up, but that’s one of the best things. There are so many other Apprentices you meet, with such a variety of experiences, expertise and sense of welcoming, it’s never seemingly difficult to get yourself unstuck with any issue or queries you have. It’s not difficult to find yourself a group of people either, wherever you end up, who make your whole work life feel like you’re involved in some sort of community. There are so many Apprentices scattered around the country, you’ll bump into them more often than you think!

The next thing surely has to be the experiences and activities you get to participate in. Just recently, for example, I was part of a IBM @ Wimbledon event for a select few Foundation members in which there where prizes up for grabs, plus the chance to go ahead and implement your own idea with the actual IBM Wimbledon team! (Unfortunately, my team didn’t win. Can’t win everything I guess!!). But that’s just an example of the types of events you could expect to take part in and have a chance to put yourself forward for, definitely something I would suggest doing and I’m going to continue to look for myself in the future! If anything, it’s an opportunity to meet and work with people that you wouldn’t usually on a day-to-day basis and you might even pick some new skills or tips along the way.

The number of work opportunities/roles and chances to pick up some expertise, in a technology area you couldn’t ever imagine yourself being a part of, is something that should, for sure, get a mention in this post. It’s actually, in it’s own way, something you have to take into your stride. Having that many opportunities available to you, in areas you don’t even know, but having the chance to learn, can become quite overwhelming at times. But from what I’ve seen and from my own experience, you’ve just got to go for it, put your best foot forward and just jump into the unknown, you often end up enjoying what you’ve done, picked up a new skill and become more prepared for the next role or opportunity that comes your way!

So, that’s just a brief few of the amazing encounters I’ve come across during my time as an IBM Apprentice. I didn’t really think all or many of these opportunities or encounters would actually happen, but they have, and I feel like I’ve tried to make the most of them whenever I can!

John Longworth