Year One (and a bit) Reflection – William Spiers

Given I’ve been with IBM for over a year now – one year and four months to be exact – I thought it would be the perfect time to do a year one (and a bit) reflection. I hope to give a broader view of my experiences at IBM, rather than focusing on a specific element, as I have in my previous two blogs. There have been many different aspects to my time at IBM, my job role being just one piece of this puzzle, with an abundance of opportunities and experiences outside of this – something I hope is portrayed clearly across this post!

My first role back in 2015: Application Support within a small team on a client site. If you’ve read my previous blogs you’ll know lots about it already, so I won’t go into too much depth again. To summarise, I learnt such a variety of things and it was constantly challenging, but one thing it lacked for me was real depth on any specific topics. This – especially for a first role – was a major benefit, since it gave me a small amount of experience across so many different topics; it provided breadth, but not depth. Consequently, when moving on I wanted to drill down into a more specific area. As such, this was my focus and priority when looking for new roles. The process of finding the right role for me took some time, as it relied upon multiple things all falling into place. However, a month or two after starting the move process, it all began to click…

So, come April I moved onto another account, and into another very different role. This time my job title is Service Management Consultancy (although this is very loose and I’m beginning to feel often doesn’t represent my actual day job accurately!) My primary focus is on the service management tooling, and by this I mean a service desk/help desk tool that’s used to log incidents, changes and problems amongst many, many other things. Within this I am currently working on setting up the various Metrics for the client, such as Service Level Agreements. These are essentially measurements that record how quickly various things are done, from responding to an incident, to calculating the down-time of specific applications for each month. This has already proved to be very challenging, but in turn it’s certainly rewarding when you get it! The role has begun to develop, even at this early stage, and I have now started to build the results of these metrics into an analytics tool, which will mostly be used for reporting purposes, as well as giving live feedback on performance. I’ve found this aspect particularly interesting, as it holds the ability to chop data up in different ways to get genuinely meaningful statistics. I may have studied statistics at A Level – and enjoyed it! – but this work has provided a whole new aspect to the discipline, helping me to appreciate its real-world applicability first hand. Additionally, despite the obvious differences between my roles, I’ve found so many skills have been transferable – be it dealing with the client, or having an understanding of service management in general.

As promised, enough of job roles – I want to cover some other aspects, starting with Foundation courses. When you join IBM as an apprentice, you are housed under Foundation, which essentially gives you more flexibility in terms of learning, and more opportunities to develop yourself. Throughout the 3 years you spend within Foundation as an apprentice, there are many compulsory courses to attend, and although I’ve only attended around half of these so far, I’ve already taken so much away. To date the topics have tended to be relatively general, so everyone can take something away. For example, they’ve involved a lot of learning around how you present yourself, and dealing with client conversations. This is invaluable learning, which you’re guaranteed to use both immediately and throughout a career, regardless of the path you end up following.

This takes me onto the other types of courses and learning I have utilized in my time so far – compulsory foundations courses are just a small slice of what’s available. For me, particularly initially, the online training resources within IBM proved to be very beneficial, as well as flexible. For example in my first 6 months, whenever I got any spare time I would do a short online course, which enabled me to gain an introductory understanding to many different topics. This also helped me to distinguish between what I did and, more importantly, did not find interesting. Alongside this there are an abundance of reading resources available, from services that offer thousands of titles, to IBM published Red Books. Again, these are generally my go-to when I hear something I want to find out more about, and something I’ve used frequently.

In terms of learning, that brings me finally to external courses. You’re probably getting the general gist by now, but again there are (at least in my experience) many opportunities to do courses and certifications from other providers. When joining my current role, I was given the opportunity to travel abroad to take a course on a specific tool we’d be using. This was not only a fantastic experience, but I was able to come away with knowledge on specific areas, which I was then easily able to utilise on a daily basis in my role. Furthermore, I’ve also signed up for a course in ITIL – this is a Service Management certification that’s recognised widely throughout the industry, and not only is it great to have on your CV, but it is also applicable in so many different scenarios.

The final aspect of my time I want to touch on is the giveback opportunities. These are essentially opportunities for you to take some time out of your daily routine to – as the name suggests – give something back. For example, I’ve been involved in multiple outreach style courses, where students from local areas have been invited into IBM locations to spend a day understanding what IBM can offer, and the various different student programs. I think this kind of thing is particularly important, I personally stumbled upon the IBM scheme to a certain extent, and although awareness for this sort of program seems to be growing, any encouragement and education around what they can offer is still hugely valuable. I know I would have snapped up opportunities at college to hear about my wider career options!

William Spiers


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